OWNER 

 

• Service: Livingroom (LR hereafter) facilitates finding mid to long-term tenants (Guests) to Partner-owned property(ies), takes care of Guest communication, and handles the payment for the stay. 

• Pricing: The Owner sets the price for the property he owns and commits to not change the agreed rates without notifying LR at least 7 days in advance. Longer than one month stays come with incentivized pricing that is previously agreed upon and automatically applied in the following billing cycle. The price is required to be within a range determined by LR to be suitable based on the property’s location, size, and amenities. LR reserves the right to lower the price to match the pricing advertised on other booking platforms. The owner agrees that payment collection for the agreed pricing is the sole responsibility of LR.

• Commission: LR gets an agreed level of commission for its services and passes on the rest of the sum collected rent to Partner or its’ lawful representative after the Guests’ check-in and on-going on a monthly basis, during the Guests' actual stay at the property. 

• Verification: LR has the right to ask for proof of property ownership from the Owner and/or check relevant public records to protect all participating parties. LR or its representatives are able to walk through the property before listing it. LR also vets the Guest background by ensuring all subjects have gone through LR onboarding process. 

• Bills: The Owner is responsible for paying all property-related bills (electricity, water, wifi, etc.) in a timely manner to ensure the Guest's seamless stay and continuous patronage. In case the Owners’ responsibilities are not fulfilled in a timely manner or there is any owner-caused disruption to the utility provision to the property during a stay, it may result in delisting from LR and/or other penalties being applied. 

• Presentation: In order to list the Owner's property to the LR network, professional photography of the property is required. The Owner can provide previously arranged professional photos or order (LR referred) a photographer’s services to present the property in the best light in order to attract Guest interest. 

• Availability: The Owner is responsible for ensuring the availability of the property based on a previously committed confirmation to LR or giving notification at least 7 days in advance in case of any changes. The owner is able to remove the property at their discretion & owner is required to disclose any other platforms where their property may be listed. The owner agrees to delist or block bookings on other platforms during LR-booked stays.

• Communication: The Owner either will be a point of contact or appoints a representative party that is available to confirm or deny bookings within a 24-hour timeframe. In case of the confirmation window is not met, then LR reserves the right to delist the property either temporarily or indefinitely.

• Pets: Owners have a right to accept or deny Guests for bringing pets. By default, pets are allowed in LR properties. In case the Owner chooses to opt-out from allowing pets on their properties, they need to notify LR in writing. 

• Occupancy: The Owner sets the limit of a maximum number of Guests allowed on the premises and the LR markets the property accordingly. 

• Rules: By default, all LR properties come with basic house rules (quiet hours, no events, etc.), additionally the Owner is able to add rules based on desire and need. 

• Notice period: Guests have a right to cancel bookings with a 7-day notice, Owners agree to respect it and LR tries to replace the booking whenever possible. 

 

GUEST

 

• Properties: Livingroom (LR hereafter) operates a curated network of mid to long-term and often work-ready (fast wifi, comfortable workspace) flexible-lease rooms, and apartments across East Africa. 

• Payment: LR handles the fee for the stay by billing Guests periodically via credit card (or other relevant local payment methods) up-front on a monthly basis, ongoingly based on Guests' desired stay length.

• Cancellations: In case of cancellation, LR keeps the paid amount as a travel credit which is usable by the Guest for a duration of one (1) year period, since the start of the initial booking date. 

• Flexible lease: Guests are able to move within the LR network of available properties under the same lease at least 7 days' notice in advance. Guests can freely upgrade to higher-tier-priced properties. Guests may receive incentivized pricing for an upfront commitment to a longer stay of a certain duration; early cancellation before the end of the period will result in a 1-month penalty. Guests may book an open-ended stay and therefore pay according to the length of the actual stay (e.g. 1-month pricing for the first 3 months, then the 3-month price thereafter).

• Pricing: Longer than one month stays come with incentivized pricing that is automatically applied in the following billing cycle.

• Bills: All property-related bills (electricity, water, wifi, etc.) are included in the price of LR billing. 

• Pets: Owners have a right to accept or deny Guests for bringing pets. By default, pets are allowed in LR properties. In case the Owner has opted out from allowing pets on their properties, it’s clearly marked on their LR listing. 

• Rules: By default, all LR properties come with basic house rules (quiet hours, no events, etc.), additionally there might be Owner-set rules based on desire and need, Guests accept to follow all of these when booking their stay. 

• Theft/Damages: Guests agree to maintain the property in its original state and are responsible for any damage to the property or owner-provided amenities therein. Guests may not remove any owner-provided amenities from the property. LR reserves the right to charge guests for the costs of any damages incurred to the owner.